1. Information We Collect
We collect information you provide directly to us, such as when you fill out the contact form, request a quote, schedule a repair, place a printing order, or contact us by phone or email. This may include your name, phone number, email address, postal address, business name, the device or item brought in for service, and a description of the issue or project. We also collect limited technical information automatically when you visit our website, including your IP address, browser type, device type, pages viewed, and referring URLs, through standard server logs and basic analytics. When you bring a device to us for repair or data recovery, we may temporarily access data stored on that device strictly to diagnose and complete the requested service.
2. How We Use Information
We use the information we collect to respond to your inquiries; provide quotes; perform requested repairs, builds, printing, IT, networking, web, and cybersecurity services; communicate about your order; process payments; comply with applicable laws and tax obligations; and improve our Services. We may use your contact information to send important transactional messages (for example, when a repair is complete) and, where permitted, occasional service updates. We do not sell your personal information.
3. Sharing of Information
We share personal information only as needed to operate our business: with trusted service providers (for example, payment processors, shipping carriers, software platforms, and printing or parts suppliers) who are bound to handle the data confidentially; with law enforcement or government agencies when required by law, subpoena, or court order; and with successors in the event of a sale, merger, or restructuring of our business, subject to confidentiality protections.
4. Customer Devices and Data
When you leave a device with us for service, you remain the owner of all data stored on it. We do not browse, copy, transmit, or retain customer data beyond what is necessary to complete the requested work. If data recovery is part of the service, recovered files are returned to you on a storage medium of your choice and any working copies on our equipment are securely deleted within a reasonable period after pickup. We strongly recommend backing up your data before any repair or upgrade.
5. Cookies and Analytics
Our website uses a small number of essential cookies and similar technologies to remember your theme preference (light or dark mode) and to keep the site working. We may use privacy-respecting analytics to understand aggregate traffic patterns. You can disable cookies in your browser settings, although some site features may not work as intended.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as needed to provide the Services you requested, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
8. Your Choices and Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at emt.repair17@gmail.com or (614) 282-7012. We will respond within a reasonable timeframe and in accordance with applicable law. You may also opt out of non-essential communications at any time.
9. Children
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links
Our website may contain links to third-party sites such as Google Maps or our Google Business listing. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when it was last revised. Material changes will be communicated by updating the date and, where appropriate, by additional notice on this page.
12. Contact Us
If you have questions about this Privacy Policy or our handling of your personal information, contact us at Everest Multi Tech Co LLC, 1929 Baltimore-Reynoldsburg Rd, Reynoldsburg, OH 43068. Phone: (614) 282-7012. Email: emt.repair17@gmail.com.